Summary 🚀

• Experience in a range of roles over 15 years, crafting easy to understand content for over 5 years

• T-shaped practitioner with strong cross-functional skills in UX design, engineering, and product management

• Experience working in many sectors and complex environments including private sector, public sector, and start-ups

• Strong technical knowledge of Figma, GOV.UK Prototype Kit, and Google Analytics 4

• Excellent communication and presentation skills

• An interest in how design and communication can improve ways of working

Experience 👷

Kainos

Senior Content Designer (August 2023 to present)

• Using cross-functional skills across a variety of government departments and highly complex projects

• Working to GDS design standards and design stages

• Partnering with Interaction Designers to build and test prototypes in Figma and GOV.UK Prototype Kit

• Creating and delivering a Figma training course to give content designers more confidence using Figma

• Using Government Whitehall Publisher, GOV Notify and GOV Forms 

• Creating design histories and content references to improve ways of working and communication

• Creating Google Analytics 4 reports and analysis to help design decisions

BT and EE

Senior Content Designer, Loop - EE Design system (August 2022 to August 2023)

• Heading up content, content strategy and governance in the EE design system, Loop

• Leading a content team of 3 content designers creating guidance, glossaries, and information architecture

• Partnering with UX designers in Figma to design components and create guidance

• Working closely with React and Flutter Leads to understand complex technical problems

• Working closely with an award winning accessibility team to make sure components were fully accessible

• Creating weekly videos and presentations to update the community and encourage use

Content Designer, EE service status and coverage checker (August 2021 to August 2022)

• Developing an equal partnership with UX designer and crafting an easy to use and easy to understand service

• Creating and rolling out a Figma training course for content designers to the whole content design team

• Building, testing and iterating Figma prototypes regularly with user researchers

• Working closely with accessibility and SEO teams to make sure our designs were accessible and evidence based

• Nurturing relationships with subject matter experts to balance business needs

Bromford Housing Association

Content Designer (February 2021 to August 2021)

• Managing and writing content for customer and colleague knowledge articles for a social housing association

• Overseeing governance and styleguide following GDS design standards

• Managing content strategy and content publication process

• Managing tricky stakeholders and advocating for content design across the business

PebblePad - The Learning Journey Platform

Product Owner (August 2019  to February 2021)

• Leading an agile development team towards an iterative and user centred development process on a higher education product

• Introducing new ways of working using Basecamp's Shape Up process

• Developing strong customer relationships keeping them close to the development

• Using customer journey mapping and iterative development to breakdown and deliver complex features

Substrakt Health

User Experience and Content Design (2016 to July 2019)

• UX and content design in a health start-up going from 0 to 1

• Covering many roles in UX, content, Frontend Developer, Product Owner and Scrum Master

• Designed and built the frontend of a design system using Ruby

• Worked closely with the Birmingham Sight Loss Council to improve accessibility

Other experience

User Experience and Frontend Developer at Substrakt (2014 to 2016)

Designing and building websites in the arts and culture sector.

Interface Designer and Frontend Developer at Beaver Group (2010 to 2014)

Designing and building websites, apps, and wayfinding on interactive screens.